Frequently asked questions

If there’s ever an issue with your order, call or text (518) 227-0664 and we’ll work with you to resolve it.

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Reservations may be canceled at any time; however, the 25% down payment is non-refundable. You may reschedule within one year, subject to availability.

The Accidental Damage Waiver is an optional add-on that must be selected before delivery and signed for. It is not insurance and does not relieve you of responsibility for the rented equipment.

If purchased, it may provide limited protection for qualifying accidental damage as outlined in your rental contract. It does not cover negligence, misuse, abuse, intentional damage, theft, disappearance, loss, vandalism, unauthorized use, or damage caused by failure to follow the rental terms or care instructions.

Coverage, limits, and exclusions are governed by the rental contract. If you have questions, please contact us before booking.

Absolutely. Contact us and we’ll share a copy and answer any questions.

Severe weather may affect delivery timing and safety. We may delay or adjust delivery if needed. Please reach out to discuss contingency plans.

Delivery fees are based on distance from our hub and site specifics. Delivery costs are calculated automatically during checkout. See Delivery fees.

Sales tax is not included in base pricing and is added at checkout based on your location.

A 25% non-refundable down payment reserves your date. The remaining balance is due no later than 7 days prior to your event. For reservations booked within 7 days of the event date, full payment is required at the time of booking. Some luxury items may require a higher deposit.

We accept all major credit cards and business checks. Contact us with any payment questions.

Yes — there is a $75 minimum rental subtotal before taxes, delivery, and optional add-ons. If you’re below the minimum, you can add items or pay the difference at checkout.

This includes scheduled drop-off and post-event pickup, placement of rental items up to 100 feet from the delivery vehicle, and a standard 4-hour delivery window. See Delivery information.

Long carries beyond 100 ft may incur additional fees to cover added labor and time. See Delivery information.

Yes, additional handling fees may apply for stairs or elevator access. Please inform us in advance. See Delivery information.

Optional services include exact-time delivery and pickup windows, extended carries, and after-hours service. These are billed in addition to the base delivery fee. See Delivery add-ons.

Please contact us as early as possible. We’ll accommodate changes based on availability and timing.

We deliver to your event location and pick up after your event. We do not offer customer pickups at this time. See Delivery timing.

We do not deliver to Airbnb properties, public parks, or similar venues.