Frequently Asked Questions

Your satisfaction is our priority. If there’s ever an issue with your order, call (518) 227-0664 and we’ll make it right.

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We provide rentals for weddings, graduations, birthdays, reunions, corporate gatherings, school events, and backyard celebrations. Browse All Rentals to get started.

Reservations may be canceled at any time; however, the 25% down payment is non-refundable. You may reschedule within one year, subject to availability.

The optional waiver must be added before delivery and signed for. It provides coverage for:

• Up to $250 for accidental equipment damage
• Up to $500 for normal wear and tear
• Up to $1,000 for storm/wind damage

Not liability insurance; does not cover negligence, abuse, or lost items.

Absolutely. Contact us and we’ll share a copy and answer any questions.

Severe weather may affect delivery timing and safety. We may delay or adjust your delivery if needed. Please reach out to discuss contingency plans.

Delivery is based on distance from our hub. Request a quote for exact pricing. See Delivery Fees.

Sales tax is not included in base pricing and is added at checkout based on your location.

A 25% non-refundable down payment reserves your date. The remaining balance is due 3 days before your event. Some items may require a higher deposit.

We accept all major credit cards and business checks. Contact us with any payment questions.

Yes—there is a $75 minimum rental subtotal before taxes, delivery, and optional add-ons. If you’re below the minimum, you can add items or pay the difference at checkout.

Delivery includes drop-off and pickup of your rentals, loading and unloading near your event site, and a standard delivery window. See our Delivery Information.

Extended distances or unusual site access may incur added fees to account for extra time. See Delivery Information.

Yes, additional handling fees apply for stairs or elevator access. Please inform us in advance. See Delivery Information.

Optional services include tighter time windows and after-hours delivery/pickup. These are billed in addition to the base delivery fee. See Delivery Add-Ons.

Please contact us as early as possible. We’ll accommodate changes based on availability and timing.

We do not deliver to Airbnb properties, public parks, or similar venues.

We do not offer customer pickups at this time. All orders are delivered and picked up by our team.

Linens are a separate rental category and can be added to any table or chair order. We offer tablecloths, runners, and napkins sized for our inventory. See Linens.

Please finalize linen selections at least 14 days before your event date.

We deliver to Queensbury, Glens Falls, Lake George, Saratoga Springs, and nearby towns across Warren, Washington, and Saratoga Counties. Use the tool on our homepage to confirm your address.