Privacy Policy

This policy explains how we handle “Personally Identifiable Information” (PII)—information that can identify, contact, or locate a person on its own or with other data. It applies to our website and rental services.

For rental questions, see our FAQs or browse rentals.

We may request your name, email, phone, mailing address, event date/location, and rental preferences to provide quotes and service.

When you request a quote, submit a form, contact support, opt into text messages, or otherwise interact with our site.

We use information to:

• Provide quotes and manage your rental order.
• Send service updates (e.g., delivery reminders) and occasional marketing about our products/services.
• Improve our website and customer support.

We do not sell or trade your PII. Trusted providers (hosting, payments, messaging) may access data solely to operate our services and must keep it confidential. We may disclose information to comply with law, enforce policies, or protect rights and safety. Non-PII may be shared for analytics or improvements (excluding text-messaging data).

If you opt in, you may receive informational and marketing texts from Evernorth Events. Message frequency varies. Message and data rates may apply. Text HELP for help. Text STOP to opt out.

We use secure systems with limited access, TLS/SSL encryption in transit, and reputable processors for payments. We do not store full payment details on our servers.

Yes—cookies remember preferences, improve site performance, and measure aggregate analytics. You can disable cookies in your browser, though some features may not work properly.

Mobile/texting opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

We post this policy and include “Privacy” in its title for visibility. Users will be notified of material changes on this page. Where accounts exist, users can update their information by logging in. We do not enable third-party behavioral tracking.

We do not specifically market to children under 13. COPPA grants parents control over children’s personal information; we follow applicable requirements.

If a data breach occurs, we will notify affected users via email within a reasonable period (target: within 7 business days).

We may use your email to send information, respond to inquiries, and provide updates or marketing. We:

• Use accurate sender/subject information.
• Identify advertising as required.
• Include our physical mailing address.
• Honor unsubscribe requests promptly.

You can unsubscribe anytime using the link in our emails.

Text-messaging opt-in data and consent will not be shared with third parties. To opt out of future texts, reply STOP.